High level of satisfaction: VP Bank scores well in client survey

More than three-quarters of the private banking clients who participated in the survey are satisfied to very satisfied with VP Bank overall. Accessibility, personalised client advice, client service and the client experience were rated particularly positively. The relationship of trust with client advisors and the esteem in which they are held were also rated highly. The prompt implementation of proposed solutions, transparent explanations and the ability to provide security in financial decisions were highlighted as key factors for satisfaction. The Net Promoter Score (NPS), an international indicator of the willingness to recommend VP Bank, shows that approximately half of Private Banking clients would recommend the Bank to others. With an NPS of +31 points, VP Bank compares very favorably with its peers.

Personal touch and reliability in the intermediary business

Client satisfaction is also high in the intermediary business: a good two-thirds of the intermediaries who participated in the survey are satisfied to very satisfied. 35 percent of the intermediaries associate VP Bank with good service. Good support and speed are also cited as strengths. From the intermediaries' point of view, VP Bank stands out in particular for its personal touch and reliability. 40 percent of the intermediaries surveyed would recommend VP Bank to others, resulting in a good NPS of +25 points.

Continuous optimisation through client feedback

VP Bank's success is closely linked to the success of its clients. Long-term client relationships and individual client needs are the focus of our daily activities. Independent of the Group-wide surveys, VP Bank engages in active client feedback management on an ongoing basis. The feedback collected and analysed on services and the quality of support is used to continually optimise the offering.